19myr Privacy Policy – Your Personal Data Protection

01 Introduction

19myr ("we", "Platform", "company") takes seriously our responsibility to protect the privacy of every member and user who accesses our website and services. This Privacy Policy is crafted to transparently explain how we handle your personal data from the moment you first visit our platform through your active use of our services.

This policy is crafted in compliance with the provisions of the Malaysian Personal Data Protection Act 2010 (PDPA). We are committed to processing your personal data lawfully, fairly, and transparently, and only for the purposes clearly stated in this document.

If you have any questions about how we handle your personal data, you can reach our privacy team at any time through the provided support channels.

02 Personal Data We Collect

We only collect personal data that is strictly necessary to provide you with the 19myr platform services. The types of data we collect include:

Personal Identification Data

Financial Data

Technical & Usage Data

For identity verification (KYC) purposes, we may also require copies of documents such as your national ID or passport, along with supporting financial documents. All such documents are stored with encryption and used solely for verification and regulatory compliance.

03 How We Use Your Data

Your personal data is used solely for the following purposes:

• Account management: Creating, managing, and verifying your account, including the KYC process required by law.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions you conduct on the platform.
• Service provision: Ensuring you can seamlessly access all games and features on the 19myr platform.
• Customer support: Responding to enquiries, resolving complaints, and providing the technical assistance you need.
• Security and fraud prevention: Monitoring suspicious activity, protecting your account, and fulfilling anti-money laundering (AML) legal obligations.
• Personalization: Personalising your platform experience, including game recommendations and relevant offers based on your usage habits.
• Marketing communications: Sending promotional information and exclusive offers — only if you have consented to receive them.
• Reporting and compliance: Meeting reporting obligations to relevant authorities in accordance with Malaysian law.

04 Data Sharing with Third Parties

19myr does not sell your personal data to anyone. We share data only in the following limited situations, and always with appropriate safeguards in place:

• Payment service providers: Required financial data is shared with trusted payment processors to facilitate your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Game software providers: Minimum technical information required is shared with third-party game providers to ensure a seamless gaming experience for you.
• Authorities and regulators: We will disclose data when required by Malaysian law, court order, or a lawful request from enforcement agencies.
• Analytics services: Anonymised usage data (with no personally identifiable information) may be shared with analytics providers for platform improvement purposes.

In all of the above cases, we ensure that any party receiving your data is bound by data protection obligations equal to or stricter than our own. We do not permit third-party service providers to use your data for their own purposes.

05 Data Security

Protecting your data is our top technical and operational priority. 19myr implements multi-layered security measures covering technical, administrative, and physical aspects:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encryption of sensitive data at rest using industry-standard encryption algorithms.
• Two-factor authentication (2FA) is available and encouraged for all member accounts.
• 24/7 threat monitoring with automated intrusion detection systems.
• Network segmentation and role-based access control (RBAC) for internal infrastructure.
• Penetration testing and regular security audits conducted by independent third parties.
• Mandatory security awareness training for all staff who handle data.

While we take all reasonable precautions, no security system can be guaranteed 100% safe. In the event of a data breach affecting your information, we will notify you within the timeframe required by law and take immediate steps to contain the situation.

06 Cookies & Tracking Technologies

19myr uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage and delete cookies through your browser settings. Please note that disabling essential cookies may affect certain functions of the 19myr platform, including the ability to stay logged in.

07 Your Rights Regarding Personal Data

Under Malaysia's PDPA and our privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, contact our support team via live chat. We will process your request within 21 business days. In complex cases, this period may be extended to 60 days with written notice to you.

08 Data Storage & Deletion

19myr retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by Malaysian law. Retention periods vary by data type:

• Active account data: Retained for as long as your account is active or there is an ongoing service requirement.
• Financial transaction data: Retained for a minimum of seven (7) years in line with Malaysian financial and tax legal requirements.
• KYC and identity verification data: Retained for a minimum of five (5) years after account closure in accordance with AML requirements.
• Customer support communication logs: Retained for two (2) years for quality control and dispute resolution purposes.
• Anonymised analytics data: May be retained longer as there is no risk of personal identification.

When your data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using methods that ensure recovery is not possible.

09 Changes to This Privacy Policy

19myr may update this Privacy Policy from time to time to reflect changes in our practices, the latest legal requirements, or new features we introduce. Any significant changes will be communicated to you via your registered email or in-platform notification at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the latest version of this policy. We encourage you to review this page periodically so you stay informed about how we protect your privacy.

Continued use of the 19myr platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account and stop using the platform.

10 Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding how we handle your personal data, the 19myr privacy team is here to help. We take every enquiry seriously and are committed to providing a thorough and satisfactory response.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Support email: [email protected] (response within 1–2 business days).

If you believe we have not handled your complaint satisfactorily, you have the right to lodge a complaint with the Personal Data Protection Commission of Malaysia, which oversees PDPA compliance in the country.